Returns Policy - please read carefully.
 
For Non-Faulty Items

In the unlikely event you are not entirely happy with the goods you ordered, we will issue a refund on items that are returned to us within 7 days, providing the goods are:

• in their original packaging
• in perfect condition
• returned at the customer's expense

IMPORTANT NOTE: Even if you do not plan to use your items(s) for several weeks or months, please still check them on arrival as we are unable to process returns after this period.

Refunds will only be issued once we have received the goods and confirmed they are in their original condition. We will then normally refund the money paid to us within 14 working days, via the original method of payment.  Where the original order was correctly processed by Buy for Baby, we reserve the right to charge a re-stocking fee of up to 15% toward the Admin and outbound-postage costs generated.

Returns Procedure

1. Please contact us via info@Buy-for-Baby.co.uk or on 0845 838 6121 for advice and to obtain an authorised returns number. In all cases you will still need to notify us in writing (email is fine) quoting your original order number and date of purchase. We will endeavour to respond to all eMails within 24hrs.
2. Items returned should be sent via registered post or signed-for courier for your own protection, as proof of sending and receipt may be required.
3. We will confirm receipt of all goods returned, and contact you via the details given to arrange the appropriate action.

Collection of Goods

Only in certain circumstances may we be able to arrange a courier to collect and return the goods to us, for an additional fee of approx £15.00. This charge will be deducted from the final refund amount. Please note, your refund will only include the total amount of goods sent and not the delivery charge.  We are unable to accept returns for items shipped internationally. Should any parts be missing the refund claim will be invalid.

For Faulty or Damaged Goods 

Despite our ongoing quality checks, damages may still be caused in transit or an item may be faulty on arrival.

Procedure

Please check all items received upon delivery. It is important you contact us immediately if you received goods that are damaged or faulty. Most couriers have a time limit within which we must make a claim, and this must be done within the time-frames set by the courier. 

IMPORTANT: If you do not plan to use your items(s) for several weeks or months, please still check them on arrival as we are unable to process returns after this period. In all cases, damaged or faulty deliveries should be notified to us within  3 days of receipt of goods (not within 3 days of opening the box or first use) giving us full details of the damage or fault.  Emailing relevant pictures is always handy to support our claim.

We can then arrange replacement parts to be shipped where appropriate and where this is not possible, for the item(s) to be replaced. Please note, it is the customers responsibility to dispose of the faulty items.

1. Please contact us via info@Buy-for-Baby.co.uk within 3 days of receipt of goods describing the fault or damage.
2. Again, and items returned should be sent via registered post or signed-for courier for your own protection, as proof of sending and receipt may be required.
3. We will confirm receipt of all goods returned, and contact you via the details given to arrange the appropriate action.

For Assembled Items

IMPORTANT: Regrettably, we are unable to accept self-assembly items for return, once assembly is part or fully completed.

Please note, we pride ourselves on being a fair and honourable business, and will always do our reasonable best to resolve any issues.

Thank you.